Assistant Emergency Call Taker - Bicester, United Kingdom - South Central Ambulance Service NHS Foundation Trust
3 weeks ago
Description
South Central Ambulance Service are looking to recruit several Ambulance Assistant call taker to join our teams that are based at our Bicester site in Oxfordshire.
As an Ambulance Assistant Emergency Call Taker, you will be answering and managing calls from Health care Professionals such as GPs, hospital clinicians and Midwives who have assessed their patients and need us to convey them to hospital or other health care facilities.
- Answer and mange calls from Health Care Professionals
- Provide all callers with appropriate prearrival instructions.
- To operate telephony equipment specific to role.
- Competent in the use of IT systems
- GCSE grades 49 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Good written and verbal communication skills
- Ability to listen and record information accurately
- Ability to remain calm whilst working in a pressurised environment
- Attention to detail and accurate data entry skills
Benefits for this role include:
- Starting salary £20,270 £21,318 PA/Pro Rata
- 27 days holiday plus bank holiday rising to 33 days (prorata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated inhouse education team
A £200 bonus will be paid once you successfully complete the 3-week initial classroom training.
An extra £300 bonus will be paid when you've been successfully signed off after your coaching and mentoring period (roughly 3 months after the classroom training).
A further £700 bonus will be paid when you've completed your probationary period (generally 6 months after coaching sign-off but in some circumstances this can be extended).
Disability support
To hear how we support our workforce, have a look at our recent video for our disability friendly recruitment event on our SCASJobs Facebook page.
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