Operations Administrator - Warwick, United Kingdom - Recra Consulting

Recra Consulting
Recra Consulting
Verified Company
Warwick, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

_Recra are working in partnership_:

- _with a fantastic Engineering company based in Wellsbourne. The successful applicant will be required to co-ordinate and schedule the Technical Support Engineers, deliver first class customer care and positively represent the brand at all times. Development and training opportunities will be available.


Main duties and role responsibilities:


  • Prompt, professional response when communicating with customers.
  • Efficient scheduling of engineers according to their skill set, geographical location and availability.
  • Maintain dialogue with engineers at all times.
  • Full working knowledge of the internal service portal.
  • Record purchase and sales orders on Sage 200 as required.
  • Develop and maintain business rapport with customers.
  • Strong working knowledge of parts to ensure correct delivery to site.
  • Respond effectively and accurately when calculating pricing for customers.
  • Ability to troubleshoot and report issues to the Operations Manager as they occur.
  • Any other duties that may be required from time to time.

Knowledge skills and experience required:


  • Ability to set targets and prioritize own workload.
  • Work on own initiative and multitask when required.
  • Ability to demonstrate the effective interpretation of customer requirements.
  • A team player with the ability to work on own initiative and problem solve.
  • Demonstrate clear, concise communication skills at all levels.
  • Ability to address concerns and overcome objection.
  • Excellent customer service and organisational skills.
  • PC literate.
  • Basic knowledge of milling, turning, electrical and mechanical requirements.

Hours:8.30am to 5pm Monday to Thursday and a 3pm finish on Fridays.


Benefits:


  • 26 days holiday plus 8 stat (Christmas shut down so please take into account).
  • 6% pensions employer contributions.
- private health care - after probation.

  • Death & service 4 x salary.
**Please contact the team at Recra on for more information.
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