Customer Feedback Officer - South Shields, United Kingdom - The Jeya Group Ltd

The Jeya Group Ltd
The Jeya Group Ltd
Verified Company
South Shields, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for Customer Feedback Officer required to work within our repairs and maintenance team. Working with the team to answer customers queries, feedback and complaints. Ensuring learning from feedback is embedded in the team to ensure service delivery meets the needs of our customers.


Responsibilities:


  • Handle a large number of incoming phone calls
  • Obtain sales leads
  • To achieve customer satisfaction, identify and assess their needs.
  • Create longterm relationships and trust with customer accounts by engaging in open and interactive communication.
  • Use the appropriate methods/tools to provide accurate, valid, and complete information.
  • Meet sales targets and call handling quotas for the personal/customer service team.
  • Handle customer complaints, offer appropriate solutions and alternatives in a timely manner, and follow up to ensure resolution.
  • Maintain customer interaction records, process customer accounts, and file documents.
  • Follow communication procedures, policies, and guidelines.

Salary:
£14.44 per hour
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