Customer Experience Leader - Manchester, United Kingdom - Hesketh James Recruitment

Hesketh James Recruitment

Verified Company

Manchester, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Customer Experience Leader

Manchester

£30k - £40k (negotiable dependent on experience)
We're recruiting for a Customer Experience Leader to join an exciting and fast-growing Tech company.

This is an exceptional company who attract the brightest minds and encourage development and growth in a very relaxed and collaborative, professional and driven culture.

This Customer Experience Leader role sits within the Customer Experience team and will involve engaging with a variety of activities and different teams across the business.

Key areas for the role are below:

Respond to customer queries promptly and accurately, answering their questions and providing a world-class customer experience.
Identify customer insights and trends, using these insights to delight customers.
Use data to make informed decisions such as prioritisation of tasks.
Be involved in real time delivery optimisation such as rapid triage and response.
Create new processes and optimise current ones, looking at how to scale and improve on them.
You are able to balance fastpaced delivery with attention to detail and enjoy tasks that others might find repetitive.
Enjoy solving challenging problems and gaining new skills and experience
You can think outside the box and look for new ways to improve processes.
An excellent communicator and able to interact with people and teams across the business.
Passionate about teamwork and always willing to help others.
Good knowledge of CRM systems and know how to get the most out of them.
Confident IT skills, able to pick up new technologies and products to help aid your

productivity.

Challenge yourself in the outside world to learn new skills, hobbies or knowledge.
Feel fulfilled when you have found ways to improve what you are doing.

Qualifications
Educated to degree level - 2:1 minimum.

Essential skills/ experience

35 years' experience in a customer service role in the tech industry.
Experience with process improvement/delivery optimisation.

Commercial awareness

IT market knowledge, particularly within the cybersecurity

industry.

Understanding and experience of CRM systems and processes.

- _Experience of working in the tech industry is desirable, but not essential.

Company Benefits:

Opportunity:
The opportunity to join an impressive and forward-thinking tech company.

Salary:
Excellent salary and company benefits

Holidays: 25 days plus public holidays.

Benefits:
employer pension contribution.

Life assurance:

Income protection:
Private medical insurance - Bupa

Working hours:
Core hours 9am to 5pm, with flexibility

APPLY NOW

In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.

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Job Types:
Full-time, Permanent

Salary:
£30,000.00-£40,000.00 per year

Benefits: