Tier 1 Support Specialist - Ruislip, United Kingdom - DSI Corporation

DSI Corporation

Verified Company

Ruislip, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Overview:

Tier 1 Support Specialist needed to provide services to the Office of Naval Research Global (ONR Global) personnel.

Responsibilites include but not limited to:

Provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content managements, and Command Leadership.
Provide basic technical assistance, help desk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
Maintains knowledge of software packages (eg., MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving.
Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
Supports local IT infrastructure and equipment as part of the CIO team.
Maintains awareness of Wi-Fi provision in Blenheim Crescent. Recommends improvements in Wi-Fi provision and/or hardware to improve Wi-Fi. Implements improvements at CIO direction.
Retains a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
Supports conference room and leadership teleconference equipment. Recommends improvements in teleconference equipment. Implements improvements at CIO direction.
Applicant must meet DoD Information Assurance Workforce (IAWF) DoD 8570 IAT Level I requirements prior to onsite performance."

Qualifications:

Experience & proficiency with commercial software, to include Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners

Pay:
£16,960.91-£45,173.28 per year

Schedule: