Head of Technical Operations, Education Services - Remote, United Kingdom - Tribal Group

Tribal Group

Verified Company

Remote, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£60,000-£70,000

Remote, UK

Tribal

We are a leading EdTech business providing market leading software solutions to the global education market.

We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

Education Services (ES), a division of Tribal, partners with governments and education institutions around the world who need help to deliver on their strategic ambitions to improve the quality and impact of education.

Our Education Services Team are looking for an established Head of Technical Operations professional to lead and be responsible for the Support and Operations function of the service.

The Role

We are looking for an individual who can bring strong knowledge and background leading successful operational teams and projects.

The role is responsible for identifying and prioritising appropriate improvements across all aspects of operations and support function in Education Services.

The individual will demonstrate strong knowledge and experience of Cloud Infrastructures and ideally experienced in projects of on premises to cloud migrations.

Key Responsibilities and Requirements

You will have a good track record of leading teams and managing internal/external stakeholders and suppliers.

Some of the key areas of responsibilities include:
Experience of leadership and development of the operational support function, including strategy and its execution across the business
Ability to manage infrastructure risks, ensuring operational management meets customer requirements and remain fully complaint with relevant standards
Ability to work closely with service functions to estimate and plan product mobilisation
Experience of implementing change management processes and procedures
Experience of management and delivery of operation service requests, ensuring delivery and improvement procedures are in place
Strong knowledge of information security standards, risk management and compliance in relation to ensure all technical practises meet corporate requirements
Ability to promote and develop growth opportunities and plans for the Operation and Support team, including skills and knowledge development

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning.

Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.