Customer Care Administrator - Cramlington, United Kingdom - Adecco UK

Adecco UK

Verified Company

Cramlington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Customer Care Administrator

Main Purpose of Role:

The role of Customer Care Administrator will be supporting and driving the growth of sales through exceptional customer service, ensuring adherence to best practice.

The role exists to proactively manage sales and customer service utilising strong sales administration skills, customer relationship management and self-motivated commercial awareness.

Key duties include, but limited to:

Providing proactive and commercial account administration
Demonstrating excellent customer service skills with the ability to understand the needs of the customer
Maintaining an accurate database of customers for business development purposes
Working closely with the Customer Care team to understand the customer and drive sales through exceptional customer care
Communicating effectively and liaising with other departments to solve problems or answer customer queries
Maximising value from each customer interaction by taking opportunities to increase sales through up selling and following up on leads given/quotations raised
Administering of returns and process accurate refunds
Monitoring online payment details to reduce risk of fraudulent orders being processed
Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
Providing cover for colleagues within the wider Sales & Operations Team during absence or busy times

Education and Qualifications:

Good basic education including a minimum of GCSE passes at grade C or above in English Language and Maths.

Relevant Experience:

Proven experience within the B2B or B2C sector
Experience within a professional sales environment
Evidence of effective communication skills gained within a customer service
Strong MS Office and Excel skills
Proficiency with inhouse ERP systems

Special Attributes/Individual Performance Characteristics:

Proactive and forward thinking
A positive and tenacious attitude
Conscientious & hardworking
Proactive with a cando attitude
Able to multitask and manage workload to tight deadlines
Articulate, confident and friendly on the telephone
Confident, enthusiastic & professional manner
Close attention to detail
Reliable and excellent timekeeper

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read