Inbound Customer Service Advisor - Birmingham, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor, Birmingham - Hybrid after 3 weeks training

Role:
Inbound Customer Service Advisor

Location:
Birmingham - Hybrid working after training, around once per month in office

Start Date:
January

Contract:
Permanent

Salary:
£21,294 (£10.50 per hour) + Retention bonus at 3 and 6 months

Hours:
Full time, 39 hours per week

Shifts:
Between 8am - 8pm Mon to Sat (Saturday in every 3/4)

Equipment:
Provided

Training: 3 weeks - on site

We are currently recruiting for Customer Service Advisors to deliver an exceptional service to our client's customers You will be working for an outsourcing company, representing a multi-utility provider, joining their customer care team.

You will give the company a voice, speaking with their customers and providing support and advice, helping to solve their queries and giving them peace of mind.

If this sounds interesting, and you have a passion for helping people, the ability to provide a positive customer journey, then we want to hear from you

Within this role you will be dealing with some vulnerable and challenging customers, so you will need to have empathy, whilst also being a great listener and working well under pressure.

What are we looking for?

Our Agents resolve all customer queries first time - demonstrating best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied.

We are looking for people with great customer service experience who enjoy resolving customers issues.
Previous call centre experience isn't essential, but desired - as long as you have the right attitude and empathetic approach

The role of a Customer Service Advisor will involve:

Handling a high-volume of inbound calls from customers
Making customer calls
Updating customer accounts accurately
Working towards and meeting business targets
Responding to customer bills
Dealing with customer complaints
Working as part of a team

Requirements of the role:

A fixed line internet connection with min speeds of 25Mbps Download & 4 Mbps Upload
A dedicated, quiet work area and work station this cannot be a communal space shared with other household members
You will need to reside within the UK, with eligibility to live and work in the UK

What do we need from you?

Good conversational skills with a positive outlook
Enthusiasm, drive and motivation
Ability to work as part of a team and use own initiative
Previous customer service or contact centre experience.
We ask that your home working location is quiet for confidentiality, safe, and secure (a home selfassessment will be required).
Experience in a fastpaced, inbound contact centre environment
Adaptable to change
Ability to deliver excellent customer service
Experience in utilities would be advantageous.

What Benefits will we provide:

Retention Bonus at 3 month and then again at 6 months tenure
Breakfast Club (free breakfast on site every morning)
Incentives, fun days, events and much more
All equipment and furniture to ensure you are all geared up for hybrid working
Increasing annual leave entitlement continued service
Enrolment to a contributory pension scheme (starts after 3 months)
Enrolment to the DDC Wellbeing programme that offers physical, mental, and financial support
Access to professional financial advice
Death in service
Access to GymPass

ID Requirements:

Valid passport or Birth Certificate, National Insurance Number and Address Proof is required (dated in the last 3 months

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Types:
Full-time, Permanent

Salary:
£21,294.00 per year

Benefits: