Global Webcast Coordinator - London, United Kingdom - KINLY

KINLY

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE SUMMARY
Webcast provides in-house video streaming for internal and external events. This ranges from large events, town halls and external client events.

The global webcast coordinator will maintain webcast schedules, handle a variety of other tasks that ensure webcasts run smoothly. You will report to the webcast production lead. Well-organized, self-starter & skilled multi-tasker who thrives in a fast-paced environment.

Webcast and Event management experience required.

The Global Webcast Coordinator role falls into the following key areas:

Administration and delivery of services to a set of clear expectations and service levels
Assist the Global webcast team with logging enquiries and client contact.
Support the Global Webcast team to coordinate webcast resources including personnel and additional resources

The position involves a high degree of exposure, working sometimes with executive management and managing directors of the Bank to deliver the services listed above.

DUTIES AND RESPONSIBILITIES

Schedule webcast bookings and manage assignments.
Join event briefing calls to discuss and confirm webcasting requirements.
Capture feedback from endusers and global team on areas for service delivery improvement
Management and update of global webcast service first tickets
Engage with users on adoption of new selfservice tools available to end users
Maintain all team correspondence and manage global mailbox
Maintain monthly webcast metrics.
Assist the producers with production process, event management and client contact as required/requested.
Ensure that endusers have clear expectations of the service to be provided, including:
Deliverables; Timescales; Costs
Clearly communicate with customers, vendors, and the global webcast teams regarding webcast/services to be delivered
Report all service shortcomings affecting Media Services to the appropriate manager.
Attend weekly meetings to review workload and resources with global webcast team
QC events when required to maintain consistency and high standards