Customer Service Manager - Maidenhead, United Kingdom - Bucks and Berks Recruitment

Bucks and Berks Recruitment

Verified Company

Maidenhead, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for a Customer Experience Manager to join our client, a market leader in the manufacturing industry with 6000 employees and operating in over 20 countries across the globe.

Based at their UK sales office, the role is to lead and motivate a small team and take overall responsibility for the pro-active telesales, customer service, logistics and support activities as well as providing internal support for key accounts.

Due to an internal secondment, this role is offered on a contract basis for months (12 months minimum) and has the potential to go permanent for the right person.

Salary £40,000 - £45, % bonus, company bonus, contributory pension and 25 days holiday.

This role is office based, Monday to Friday in Maidenhead.

Duties include

Manage the sales and logistics coordination team in the UK branch
Oversee the order process for UK/Eire to maintain standard KPI's
Coordinate the accepted delivery time by liaising with the customer and manufacturing
Process inquiries regarding orders, pricing, shipping, payment terms and product specifications
Maintain and improve good relations with external and internal customers
Support the sales and marketing team in achieving sales and profit targets
Monitor sales trends and correlating performance against monthly sales goals
Provide sales forecasting
Organise monthly branch meetings to share strategy, provide product / organisational updates and branch performance
Review and focus on sales results and consider success of sales initiatives

Skills/Experience

Experience as a Customer Service or Internal Sales Manager, ideally from a manufacturing or distribution background, with a proven track of success who embraces and is motivated by changes
Experience of managing telesales/proactive calls
A "cando" attitude and a willingness to take on significant challenges
Experience of managing, motivating, mentoring and developing sales teams
Strong people management skills
Excellent communication skills both verbal and written across all levels of the business.

Why work for our client

The opportunity to join, a brand leading name and worldwide manufacturer
An active policy of promotion from within and offers the genuine opportunity to develop your career
Challenging but also rewarding. Coaching, mentoring and training are an integral part of the company's culture
It is highly likely you will have worked in any of the following roles in the past or currently:_
Customer Service Manager, Operations Manager, Customer Care Manager, Internal Account Manager, Customer Relationship Manager, Internal Sales Manager, Sales Manager, Sales Team Leader, IT Manager_

As an equal opportunity's employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.