Customer Representative - Liverpool, United Kingdom - ALPHAATOMIC LTD
Description
Customer Representative
As a Customer Representative, you will serve as the primary point of contact for our customers, providing assistance, answering inquiries, and resolving issues to ensure their satisfaction.
You will play a crucial role in building strong relationships with our customers and representing our brand in a professional and positive manner.
Duties:
- Provide exceptional customer service to clients in person
- Answer customer inquiries and resolve issues promptly and professionally
- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to maximize customer satisfaction and company revenue
- Communicate effectively with customers in person
- Handle customer complaints and provide appropriate solutions or escalate to the appropriate department
Skills:
- Ability to analyse customer needs and provide appropriate solutions
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
Salary:
From £23,241.92 per year
Benefits:
- Company events
- Onsite parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location:
In person
Application deadline: 06/03/2024
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