Customer Service Administrator - Eccles, United Kingdom - Great Bear

Great Bear

Verified Company

Eccles, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain.

We operate over 7 million of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Port Salford site are now recruiting for a Customer Service Administrator on a full time
basis.

Salary**:
£25,000 Per annum

Working hours:
Any 5 in 7 days (Rotating 07:00 - 15:00, 08:00 - 16:00 & 09:00 - 17:00)

Job Description:

The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Services Administrator:

Answering calls for both internal and external personnel
Problem solving for client, customer and Internal departments
Meeting customer and client expectations
Resolving customer and client queries
Collating accurate information for client KPI packs and internal business reporting
Maintain a high level of customer/ client focus
Provide various reports for clients in a timely manner
Check PODs have cleared on the system, investigate and clear down unallocated POD's
Chase outstanding POD's from hauliers, depots, etc
Ensure the completion and circulation of reports to relevant stakeholders
Other administration tasks as determined by the Customer Service Manager

Qualifications:

Passion for delivering an exceptional customer service experience
Attention to detail/ accuracy
Good geographical knowledge
Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook
Excellent communication skills in order to deliver accurate information
Ability to work in a fast paced environment
Conscientious and reliable with adaptable attitude

Additional Information

As part of its Drive to make Great Bear a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: