Business Support Officer - Preston, United Kingdom - Lancashire County Council

Lancashire County Council

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £21,189 - £21,968 per annum | Permanent, Full Time, 37 hours per week | County Hall, Preston/Home working |

International Sponsorship - this role is
not open to international sponsorship (Shortage Occupations only)

Lancashire is the fourth largest local authority in England spanning over a huge geographical area with a diverse range of communities.

The Council provides services to approximately 1.2 million people who live within Lancashire.

We have an excellent opportunity for a highly motivated individual who is ready to join our busy team. The role is to provide support to team leaders and financial assessment officers.

Key Accountabilities:

Plan and organise straightforward tasks.
Exchange varied information with members of the public and other staff
Carefully use expensive/complex equipment
Handle and process information.
Provide general information, advice, and guidance on established internal procedures.
Limited accountability for monitoring/recording financial resources.
Provide support and guidance as required to other members of staff.
Completion of tasks to required standards and deadlines.
Accountable for ensuring all telephone calls are conducted in an appropriate manner respecting the diverse needs and circumstances presented by service users and responding in a sensitive and supportive manner.
Liaise with colleagues across other Directorates to advise of service users requests and concerns and for signposting to relevant points of contact including partner agencies and advice centres as appropriate.
To be able to work independently, organising workload to ensure set targets are achieved within an allocated length of time.

Skills & Experience:

Previous relevant experience or the ability to demonstrate the competence/capacity to carry out the role.
Office experience at administrative level.
Experience of dealing with vulnerable people, social care service users and of working in a social care finance is not essential but may be advantageous.
Excellent written and verbal communication skills.
Ability to use Information Technology efficiently.
The ability to follow instructions and processes as well as offering innovative ideas and contributing towards improving the delivery of our service.

In addition, the post holder may be required to attend training, team briefings and meetings at County Hall and other venues across the County.

Flexible working is available however office cover from 8:45 to 5pm will be required on a rota basis.

Working for the county council also comes with benefits such as 26 paid annual leave days. We provide and actively encourage self-development offering a wide range of training opportunities. We also offer a generous pension scheme.

For an informal discussion regarding this role, please do not hesitate to contact Richard Beckwith (Central Care Finance Assessment Team Leader) on or John Read (East Care Finance Assessment Team Leader) on

The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, found on our website.

**Job Description & Person Specification