Customer Engagement Executive - Milton Keynes, United Kingdom - Wild Recruitment

Wild Recruitment
Wild Recruitment
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
A Milton Keynes based company are recruiting for a brand new position working as a Customer Engagement Executive. This is a hybrid role, with 2 days in the office 3 days at home.


The purpose of the role is to provide good customer service to students and supporting one of their teams with their marketing materials by speaking to new and existing customers.


Role:


  • Contact and support students through various stages of their studies
  • Work across the business to achieve student growth, conversion and retention targets.
  • Receive and make calls to students
  • Identify any opportunities that could help the student experience
  • Respond to enquiries made about specific marketing
  • Help the team hit their targets
  • Maintain accurate records on their CRM system

Experience:


  • A background in a phone based customer service role
  • Understanding of a sales process
  • Experience managing multichannel enquiries
  • Previously managed difficult conversations
  • Used a CRM system
  • Excellent communication skills both written and verbal

Benefits:


  • Private Medical Insurance
  • Childcare Vouchers
  • 24 days holiday plus bank holidays
  • Dental Care
  • Gym Discounts
  • Pension Contribution

Job Types:
Full-time, Permanent


Salary:
£28,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Milton Keynes
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