Complaints Officer - Doncaster, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
Doncaster, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

RESPONSIBILITIES

  • Providing high quality and professional advice and support when dealing with telephone calls and correspondence
  • Investigating the complaint competently, diligently, and impartially obtaining additional information where necessary to enable a resolution to be reached
  • Ensuring that all complaints received are resolved successfully in line with the FCAs Treating Customers Fairly principles, liaising with all relevant parts of the business to facilitate such outcomes
  • Communicating professionally with a variety of people including customers, branch staff, senior management, Close Brothers, insurers, and the Financial Ombudsman Service
  • Ensuring compliance with Company and regulatory requirements
  • Responsible for the accuracy of information recorded in the database

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

  • Excellent administration skills
  • Organisation and multitasking skills
  • Computer literate and strong keyboard skills
  • Good communication and interpersonal skills at all levels (written and verbal)
  • Negotiation skills
  • Attention to detail and commitment to high standards of quality
  • Understanding and reassuring telephone manner
  • Team working

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

  • Motor finance and Regulatory knowledge (Financial Conduct Authority and Financial Ombudsman Service) desirable
More jobs from eFinancialCareers
See all jobs of eFinancialCareers