Credit Controller Team Leader - Coventry, United Kingdom - Cadent

Cadent
Cadent
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description

Credit Controller Team Leader

Location:
Ansty, Coventry


Salary:
£27,727 - £32,620 depending on qualifications and experience


Working hours: 37hrs per week. Hybrid working available, with Tuesday and Thursday being designated office days


Contract:
Permanent


At Cadent we're excited to be part of the future of UK energy One thing we know for sure - this last year has shown us that when we combine our brand with the talent of Cadent employees, we create something special.

We've got a clear roadmap that willboth drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We're making a difference through innovation and new ways of working.

Together we're shaping/creating a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.


The Opportunity


As a Credit Controller Team Leader you will be responsible for leading the team to work closely with customers, stakeholders and service providers leveraging Performance Excellence tools and techniques to ensure that processes and systems are developed anddeployed to provide an effective and efficient high-quality team.


Key accountabilities:

Accountable for leading the team on all aspects of the full end to end credit control processes, such as;

  • Credit approvals
  • Credit limit setting
  • Debt collection
  • Dispute Management
  • Management of unallocated cash
  • Management of payment plans
  • Management of all debt ledgers, including reconciliations, bad debt provision & cashflow forecasting as appropriate.
  • Ensure the credit control processes are carried out effectively, delivered on timely basis, meeting all key deadlines including month end.
  • Provide authorisation of payments/refunds of up to £25k
  • Manage the training requirements across all processes and ensure team are trained to a high standard within SAP & S/
  • Drive team to prioritise effectively to meet set portfolio targets of cash collection across a large portfolio of customer ledgers, including ledger reconciliations.
  • Manage Theft of Gas ledger based on the requirements as set out for RIIO2 with expectation of delivery of £8m debt recovery.
  • Responsible for managing the contract performance & business relationships with our 3rd party solicitors.
  • Responsible for the compliance and maintenance of the Credit policy.
  • Accountable for the resolution or escalation of queries whilst suggesting quality improvements in order to minimise customer complaints, debt, process or contractual deficiencies
  • Drive & report weekly on Credit Control KPIs, such as Age of Debt, unallocated cash, enquiry volumes, payment plans, process improvements, process controls etc to Head of Financial Services/Director of Finance, escalating any issues as required.
  • Accountable for the delivery of internal and external audits requirements.

Including liaising with the Financial reporting team on audit deliverables timeframes and dealing with additional queries from external audit provider.


  • Escalation point for complex adhoc queries and support other team members when required
  • Manage teams performance on a regular basis and address performance issues where applicable
  • Develop meaningful and trusted relationships with customers and stakeholders and delivering a consistent and high quality service.

What You'll Bring

  • Business Awareness & Innovation
  • Problem Solving & Decision Making
  • Leading & Supporting Others
  • Stakeholder Engagement
  • Regulatory Understanding
  • Financial Systems and Codeblock
  • Business Software and Applications
  • Transaction and Close Process Management
  • Reporting, Monitoring & Analysis
  • Governance, Risk and Internal Control Frameworks

What's in It For You
We offer a host of benefits to suit your lifestyle and support your well-being


These include:

  • Annual bonus
  • Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and developmentStrong focus on supporting you as an individual including:
  • Hybrid working (Where role permits)
  • Flexible working
  • Strong commitments to ED&I
  • Generous family provision policies
  • Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
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