Medical Records Administrator - Warrington, United Kingdom - Connexus Group of Companies

Connexus Group of Companies
Connexus Group of Companies
Verified Company
Warrington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB DESCRIPTION

Job Title:
Medico-legal Administrator


Department:
Connexus Medical Appointments (CMA)


Responsible to:
Operations Team Leader

Based in Warrington, with good links to the M56 and M62 and close to both Warrington Bank Quay and Warrington Central train stations, Connexus Medical Appointments are dedicated to delivering industry-leading medical reporting services to our clients within the legal and insurance sectors


As part of the operations team, your main responsibility will be to obtain copies of an injured party's medical records to assist in their personal injury claims.

You will be responsible for the secure storage of the records and liaising with our panel of medical experts where required.

This role will also provide administrative support to our Case Handlers. You will book appointments with our panel of experts, deal with queries from solicitors and other parties


Duties:


  • Liaising with chasing GP surgeries, clients and hospitals where necessary to secure copies of medical records.
  • Ongoing management of secure storage of medical records
  • Liaise with your colleagues to ensure claims are run smoothly
  • Booking medical appointments for our customers by liaising with our medical expert panel

Skills Required:


  • Clear confident telephone manner
  • Strong communication & interpersonal skills
  • Selfmotivated
  • Show good emotional control and behaviour under pressure
  • Remains positive and enthusiastic when dealing with difficult people
  • Takes a proactive approach to solving people and customer problems
  • Wants to make the customer feel valued
  • Can identify the most appropriate solution to fit the situation
  • Knowledge of Proclaim is an advantage

Personal Attributes

  • Team Player
  • Excellent time management
  • Professional appearance
  • Excellent telephone manner
  • Willingness to learn

Code of Ethics

  • Act in the best interests of the client;
  • Respect the confidentiality of the client;
  • Keep high standards of personal and professional conduct;
  • Keep your professional skills and knowledge up to date;
  • Behave with integrity;
  • Comply with the relevant rules, directions and protocols;

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Warrington: reliably commute or plan to relocate before starting work (required)

Experience:

Medical Records: 1 year (preferred)


Work Location:
One location
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