Samsung Outbound Campaign Advisor - Leeds, United Kingdom - Capita

Capita

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In the Customer Campaign team you will play a key role in completing regular and proactive campaigns for Samsung. You will day to day be outbound calling customers across a number of campaigns.

You will have a number of regular campaigns such as calling leads to qualify for them for our sales team, calling customers who have recently left negative feedback to try understand if there's anything else we can do to help & welcome calls for customers who are new to the B2B eStore.

You will from time to time be brought in to proactively contact customers as part of a campaign for Samsung, these will vary and will pull on your ability to adapt to situations.

Job title:

Samsung Outbound Campaign Advisor

What you'll be doing:

To contact warm leads to understand the customers needs and qualify the lead
To contact negative scoring customer feedback survey's to understand if we can support further
To complete welcome calls on newly registered Samsung Business shop users
To log insight from your campaign on our CRM Salesforce
To move quickly from different campaigns when required

What we are looking for:

To be flexible & agile, so you're ready for our different campaigns
To have an eye for detail, giving feedback on how we can tasks better, more efficient or to a higher standard
To be confident with change.
To have a keen interest in development.
Great time management and prioritization skills.
To have a great outbound call tone
To be able to build relationships in a short time frame in telephony setting

What's in it for you?

23 days' holiday
(rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Leeds - Arlington Business Centre
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent