End User Computing Support Analyst - Newcastle Upon Tyne, United Kingdom - MTrec Recruitment

MTrec Recruitment

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

The rewards and benefits on offer:

You will have the opportunity to work for one of the UK's leading organisations in their field
Immediate start dates available
Hybrid and home working available
A highly competitive basic salary
Great office culture

- you will work as part of a truly diverse and professional team

Mtrec's new client opportunity:

The Job you will be doing:

Provision of desktop support services for PC, Mac, mobile devices, and peripherals, to ensure that associated problems and service requests are resolved within agreed timescales.
Deployment, installation and updating of software and the provision of advice to customers.
Responsible for the installation and replacement of equipment within Professional Services and other open learning spaces and cluster rooms.
Responsible for specialist software and OS deployment for projects and smaller Desk Moves or building changes.
Management of essential Systems Management Consoles such as SCCM, Active Directory, and bespoke Applications to maintain, adapt and analyse the core service deployments.
Deliver any project or change related activity as part of wider company or internal project teams
Understand and implement the Technology Roadmap and help to keep it up to date by being a SME Ensure that policies, standards, procedures, and guidelines are followed.
Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

About you:

Experience of delivering high quality EUC support services
Experience in delivering both inperson and remote support for EUC devices including relevant support technologies
Experience of supporting a diverse EUC technology environment including Windows, Mac, Chrome, UNIX and UNIX like desktops, Android, and iOS
Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
A working knowledge of Cybersecurity processes and practices is essential
Must be willing and able to obtain any certifications required for this role including security clearances, health, and safety regulations, working in hazardous environments etc.
Must be willing and able to work in all University settings including medical laboratories, human tissue laboratories, hazardous areas etc