Customer Service/contract Administrator - Cobham, United Kingdom - Connect 2U Recruitment Ltd

Connect 2U Recruitment Ltd

Verified Company

Cobham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Connect 2U Recruitment are currently seeking an experienced Customer Service/Contract Administrator for one of our Garden Maintenance orientated clients based in Cobham, KT11.

JOB OUTLINE

The
Customer Service / Contract Administrator's role is to support the contract manager and accounts manager with the day-to-day management of their internal CRM and Desk systems, to ensure our high level of customer service is maintained.

You will be responsible for responding to all client 'tickets' that come through our system, serving as first point of contact for customer queries about services and commissioned works.

You will be required to work closely with the Operations department.

Main Duties and Responsibilities:

Timely resolution of Customer queries or escalation where necessary
Updating of internal systems to ensure correct data is available on incoming queries at all times
Ensuring effective and courteous handling of customer queries and service requests
Building reports and dashboards to support the contract managers and accounts managers in monitoring customer response KPIs are met
Developing and issuing invasive weed plan extensions and guarantees.

Key Skills and Behaviours:

Previous experience in a similar customer service or administration role
Exemplary attention to detail
Strong verbal and written communication skills
Exceptional interpersonal and customer service skills
Selfmotivated, enthusiastic and professional
Proven ability to work under pressure and deal with challenging situations
The ability to make decisions, take ownership and use own initiative to problem solve
Knowledge of England's geographical location and route planning skills

Technical knowledge of invasive weed management or other environmental sector desirable but not essential. Training will be given.

Please in the first instance, send your CV or call Connect 2U on for more details.

Job Types:
Permanent, Temp to perm

Contract length: 6 months

Pay:
From £14.76 per hour

Expected hours: 40 per week

Benefits: