Training Specialist - Milton Keynes, United Kingdom - Trinity Resource Solutions

Trinity Resource Solutions

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We have a fantastic opportunity for a Training Specialist to join our established and multi-national organisation.

Our client have grown rapidly over the recent years and they are now looking at someone who can manage onboarding and training of new employees.

So if you're looking for a new and exciting opportunity, with a fantastic and offices to match - then please apply

Main Responsibilities:

Analyse the development needs for employees in the Customer Service area by closely collaborating with managers and teams
Together with your stakeholders in Customer Service, you will concrete training programmes and measures for improvement.
Design, and implement and maintain needsbased training and coaching concepts
Implement individual development measures, including coaching methods for Customer Service, and training matrix to include use of call evaluation recordings
Successfully support the onboarding process of new employees.
Carry out induction of new recruits, develop ongoing training plans for all team members and review effectiveness of training
Training matrix to be set up and maintained for all members of team
Proactively identify and implement order process improvements
Regularly monitor the success and reporting of the training to ensure and improve the highquality standards of our CS Improvement approach.
Support Customer Servicerelated projects
Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI's and personal development plan, to help the Company to meet its overall turnover and profit targets
Ensure accuracy of training by staying up to date with process and product changes.
Monitor and review KPIs weekly, implementing any improvement action/plans as required
Use the Call evaluation recordings to help coach and develop the team

Essential competencies, skills and experience:

Previous experience of working in a customer service role
Experience of delivering individual/group coaching to improve professionalism and customer service
Clear understanding of the development and achievement learning culture.
Ability to work under pressure, organise and prioritise responsibilities.
Confidence as well as very good communication skills
Have a passion for good customer service and understand the benefits of excellent customer service for the wider organisation.
SAP Knowledge
Knowledge of CRM systems

Job Types:
Full-time, Permanent

Salary:
£27,000.00-£30,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Work Location:
One location

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