Customer Support Administrator - Stoke-on-Trent, United Kingdom - Davies Group

Davies Group
Davies Group
Verified Company
Stoke-on-Trent, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Support Administrator - Stoke
Davies are looking to recruit an Customer Support Administrator to join our team in Stoke.


In this role, you will play a vital role within the company and be the first point of contact for our customers.

You will provide exceptional customer service to all internal and external customers. You will need to be a great communicator, dedicated to providing a professional and empathetic service.


What will your day look like:

  • Answer inbound calls.
  • Issue reports to clients when required.
  • Resolve customer queries proactively.
  • Appoint suppliers.
  • Make outbound calls to customer/supplier/clients.
  • Dealing with and actioning associated tasks in relation to claims
  • To support the field adjusters and associates
  • Compile reports within the Adjuster/Technician partnership

Abilities And Knowledge:


There are no specific qualifications that we demand for the role; and although welcome those with previous industry experience, it's transferrable skills and qualities that we value here at Davies we'll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.


  • Ability to delivering outcomes in a fastpaced environment
  • Capable to effectively communicate both written and verbal
  • Proven experience working as part of a team
  • Excellent time management and organizational skill
  • Competent numeracy, literacy, and IT skills
  • A proactive attitude, and enthusiastic Polite and courteous phone manner

What We Offer:


  • Reward platform discounts for over 800 retailers
  • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
  • Development, training, and professional qualifications

INDHP

Salary:
From £20,319.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Employee discount
  • Free or subsidised travel
  • Health & wellbeing programme
  • Life insurance
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Stoke-On-Trent
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