Senior Quality Evaluator - Belfast, United Kingdom - Webhelp
Description
Training & Quality
Location
- Belfast, United Kingdom***Job Title:Senior Quality Evaluator
- English plus ( French, Spanish, German
- C1 ) Belfast Onsite
Job Description:
- English plus ( French, Spanish, German
- Excellent written and verbal communication skills;
- Client Services skills and experience running strategic projects w/ crossfunctional teams;
- A selfstarter with creativity, energy, and a passion for driving consumer product success
- Experience in objection handling, value adding, etc.
- Experience in coaching agents on an ongoing basis and managing outliers to in spec/exceeds expectations standards
- Implement and give feedback on insights derived from quality reporting
- Keep a pulse on the agent's knowledge and skill gaps, providing alternatives to solving them
- Keep up to date and proficient in the client's voice and products
- Experience in quality training and/or program development
- Heavy interest in technology and the digital/media industry
- Experience and passion for providing feedback through coaching and handson learning experiences
- Proven track record of independently working with timelines and success measures
- Must be able to multitask and keep on track in a fast paced, everchanging environment
- Basic reporting in Excel
- Business oriented mindset
- Experience working with direct consumers, in B2C environment
Location:
GBR Belfast - Maysfield
Language Requirements:
French, German, Spanish
Time Type:
Full time
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