Account Servicing Advisor - Accrington, United Kingdom - Studio Retail Ltd

Studio Retail Ltd

Verified Company

Accrington, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Account Servicing Advisor

Clayton Le Moors, Accrington

Salary £19,888 -£23,398

About Us

Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And and websites.

Our expansive product range consists of over 60,000 products ranging from branded clothing & footwear, electrical products, household items, to gifts and greeting cards.

Based in the north west of England, 20 miles north of Manchester, we employ over 1500 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with us.

About the Opportunity

At Studio Retail Limited we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our Financial Services Team based at our Clayton Operation.

Our Account Servicing Advisor will handle customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations.

As an Account Servicing Advisor, you will be:

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Effectively handling and dealing with customer complaints, queries, and feedback across all channels, delivering an excellent customer experience through to resolution
:

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Supporting customers in financially difficult situations to set up an affordable re-payment plan.

whilst ensuring the right outcome is reached:
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Detecting fraud and preventing loss, whilst supporting victims and brand reputation:

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Be receptive to a customer's circumstances and ensure a tailored approach is adopted
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Maintaining accurate and up to date information on the relevant systems
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Adhering to all compliance, governance, risk, and quality standards, ensuring that the right customer outcomes are achieved.

Who are we looking for?
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Experience of working within the financial services sector
:

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Good working knowledge of financial sector compliance and governance, i

e, FCA, TCF, Data Protection:
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Ability to deliver in a fast-paced environment
:

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Is delivery and customer focussed
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Analytical, pragmatic, and systematic in approach to problem solving
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Ability to analyse requirements and processes and provide feedback
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Self-motivated with the ability to work individually and as part of a team
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Attention to detail
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Excellent communication skills, both verbal and written.

Why us?

We're a fast-growing business, and this is a great time to join us. We have a lot of experienced colleagues who will tell you they love working here because of the great people & fantastic, newly refurbished site.

We offer a great benefits package including free, secure parking, onsite canteen and would love to hear from you if you think we could be the right company for you.
**#financialservices #accountservicing