Single Point of Contact Co-ordinator - Luton, United Kingdom - Cambridgeshire Community Services NHS Trust

Cambridgeshire Community Services NHS Trust

Verified Company

Luton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity to develop our team of Single Point of Contact.

If you are looking for a new opportunity and are enthusiastic, motivated and have excellent communication skills we would like to hear from you.

The post holder will manage all incoming communications including telephone, referrals and/or any other forms of ecommerce. The post holder will work closely with the SPOCTeam Lead and actively support the direction of the SPOC.

They will be the main point of contact for all team day to day enquiries and support the team in times of SPOC Team Lead absence.

The post holder will work to agreed pathways and protocols to support Community Nursing teams and champion new ways of working for the benefit of Luton Community Service.

Whilst this rewarding non-clinical role can be fast paced and challenging, full support will be provided and the Trust is committed to staff development.

We are looking for flexible staff that are able to work over 7 days per week and support the delivery of a 24 hour service.

The shifts consist of - 8.00am - 4.00pm, 9.00am - 5.00pm, 10.00am - 6.00pm and 1.00pm9.00pm

The post holder will manage all incoming communications including telephone, letters and/or any other forms of ecommerce. The post holder will work closely with the SPOC Team Lead and actively support the direction of the SPOC.

They will be the main point of contact for all team day to day enquiries and support, in the absence of the Deputy Team Lead.

The post holder will work to agreed pathways and protocols to support Community Nursing teams and champion new ways of working for the benefit of Luton Adult Community Service.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

To be the first point of contact for the service user or carer / relative, establishing the nature of the communication.

To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation

Will be responsible for inputting new referrals onto SPOC data systems

To provide information to callers in response to enquiries for information, accessing relevant electronic/web based information directories

To check the Electronic patient systems to establish whether an individual is previously/already known and open to the organisation.

To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.

To identify referrals requiring immediate response and re-direct to appropriate Referral Management Service clinician/practitioner.

To contribute to the continuous improvement of service provision by encouraging service user feedback and identify recommendations for service improvement

To work with the SOC Team Lead in supporting the SPOC team, answering day to day queries, and ensuring the service remains fully staffed and adequately covered throughout service hours

To establish priorities and support the SPOC Team in delivering to shared objectives. At times working independently, and proceed with objectives with mínimal supervision.

The Single Point of Contact is a 24 hour a day, 365 days a year service and as the SPOC Co-ordinator you will be expected to work to support the team with the SPOC Team Lead through a full rotational shift pattern.