Switchboard Operator - Newcastle upon Tyne, United Kingdom - Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Applications are invited to join our switchboard team.

Switchboard deals with a high volume of calls and respond to a range of emergencies including Fire & Cardiac Arrest.


Applicants must have excellent communication skills, the ability to deal with staff and members of the public on all levels and the ability to work as part of a team.

Keyboard skills are essential. PAS experience would be desirable. Previous experience of working on a busy Hospital switchboard would be advantageous.


For further information please contact:
Giovanna Palmer, Switchboard Team Leader, Northumbria House,

Cobalt Business Park Tel:


PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS.


Due to the requirement to cover a 24 hour shift pattern there will be occasions where out of hours work is required.

Staff are often required to cover a wide range of shifts sometimes at short notice.


The posts will be based at Cobalt Business Park but the post holder may be required to work at other sites within the Trust.


To ensure that all calls to 11 Trust sites are connected to the relevant location in an accurate and timely manner.

To respond to all emergencies including Cardiac Arrest, Fire, Security and Major Incident etc.

To ensure that emergency group calls are instigated via the Multitone Bleep System.


To activate daily testing of all Multitone Systems, ensuring that non responses are followed up and to maintain accurate records.


To authorise relevant agreed actions in the event of paging system failure and to liaise with the IT Department and outside companies e.g Multitone.


To receive and respond to All Trust alarms Via the Multitone Alarm System and to activate agreed urgent and emergency procedures and to liaise with relevant Trust personnel.

To attend to car parking and security issues.

To maintain and update a wide range of databases and spreadsheets on a daily basis.


To maintain switchboard and emergency alarm systems in the event of Fire evacuation from Cobalt and to transfer to an alternative site in order to maintain continuity of service.


To change identity numbers on Multitone pagers and to keep accurate up to date records of all changes and faults.

To provide support and information to Multitone pager users
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