Customer Service Agent - Teddington, United Kingdom - Kingsgate Recruitment Ltd

Kingsgate Recruitment Ltd
Kingsgate Recruitment Ltd
Verified Company
Teddington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Do you want to join a vibrant team with the opportunity for fast progression? My client is an award winning insurance brokers based in Teddington.

They are looking for a customer services advisor to join their team


Role and responsibilities

  • Telephone based customer service position
  • Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
  • Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy
  • Working within the customer service department you must have exceptional attention for detail and provide a service of the highest possible standard
  • Working to deadlines you will also be required to liaise with our internal underwriters and our insurer partners to provide the best possible service to our customers
  • You will also be prepared to pitch in to assist in other areas and go the extra mile to see the business succeed.

Essential skills and experience:


  • Experience with Open GI software (intermediate level)
  • Desirable
  • Experience with Word and Excel (intermediate level)
  • Experience in the insurance industry
  • Desirable
  • Experience with motor insurance
  • Desirable
  • Telephone experience of outbound and inbound calls
  • Excellent communication skills, both written and oral
  • Team player with the ability to flex requirements to meet the needs of the business
  • Experience of working towards and achieving targets

Salary and benefits:


  • Salary range £19,000 £24,000 depending on experience
  • Eye tests with contribution towards cost of spectacles (if required for VDU use)
  • Employee assistance program
  • Cycle to work scheme
  • 21 days annual leave plus all English bank holidays
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