Clinic Coordinator - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
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Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is an opportuning for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients department in an acute city centre hospital.


Working in a fast-paced environment as part of a large team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

For further details please view the job description and person specification.

This is a full time position 37.5 hours per week, Monday - Friday, based at St Michaels Hospital.


Communication:


  • To support the triaging of referrals by liaising with key clinical staff
  • To act as a point of contact for queries from clinical and nonclinical staff
  • Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
  • Communicate changes to clinics and appointments to patients as instructed, often at short notice

Patient Care:


  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:


  • Implement the policy for patients who do not attend (DNA) their appointment
  • To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
  • Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
  • Attend appropriate meetings as required by the role's line manage


For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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