Technical Support Advisor - Southampton, United Kingdom - The Work Shop
Description
We are working with a great company based near Totton which is looking to recruit a Technical Support Advisor (Romanian speaking) to join their friendly team.
You must be fluent in Romanian - both written and oral. Your role will involve offering supportof a technical nature, to Romanian speaking customers with queries regarding their purchases.Duties for the Technical Support Advisor (Romanian Speaking):
- Investigate customers' problems, providing quality, accurate and factual replies; escalating customer queries as required
- Continually improve knowledge of the technologies developed by the company
- Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function
- Excellent level of spoken and written English and Romanian
- A good telephone manner with the ability to adapt your response to the technical level of the customer
- Qualified to GCSE level or equivalent
- An interest in gadgets and technology would be a definite advantage
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