Customer Services Advisor - Macclesfield, United Kingdom - PRO-TAX CONSULTANCY LIMITED

PRO-TAX CONSULTANCY LIMITED

Verified Company

Macclesfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB PURPOSE
To provide day-to-day support and coaching to Customer Service Advisors in relation to
the delivery of customer service and call quality standards which support the delivery of a
high commitment, high performance environment

Providing support for a Team of 5 Customer Advisors, and answering to Team Leader.

Hybrid-working role, based at Macclesfield Town Hall, but also home-working. Working across varied workstreams, focus will be on supporting staff, in addition to refining and improving service processes.

Call center cuntomer service exp needed

EXPERIENCE
Experience working in a local authority call centre or customer
centre environment

Handling abusive or emotive customers

Experience of resolving escalated customer enquiries

Developing process flows

Job Types:
Full-time, Temporary contract, Temp to perm

Contract length: 6 months

Salary:
From £12.70 per hour

Schedule: