Care Coordinator - Hexham, United Kingdom - Home Instead

Home Instead

Verified Company

Hexham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Our office was established in
Hexham and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth.

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description:

Due to continued growth we are looking to recruit a Care Coordinator who will help support the Care Team in delivering the highest quality service to our clients.

The Role:

Organise and coordinate weekly Care professionals schedules and ensure they are sent out on time.
Ensure schedules are prepared taking into account of travel time, holidays, training and last minute cancellations
Ensure client schedules are matched to their needs, with same Care pro and same times each week, where possible. All our visits are at least 1 hour long, so no 15 minute rushed visits to schedule.
Develop excellent relationships with both clients and Care pros so as both enjoy positive experiences.
Work with the recruitment manager to ensure sufficient current and future staffing levels are met
Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
Add and maintain all client and Care pro information onto to the electronic scheduling system
Assist with other adhoc duties as and when required based on the business needs

Qualifications:

Skills, Experience and Personal Attributes:

Preferably at least 1 year's experience working in a scheduling role within a home care or similar environment
This can be a highly challenging and sometimes demanding role and therefore you should be highly resilient, positive and have excellent communications skills.
You should be logical, analytical, well organised as well being able to deal with daily issue that may land on your desk
Being a team player as you will have to work with the care and recruitment team on a weekly basis

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.