IT Operations Associate - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an outstanding opportunity to join one of the largest alternative asset managers in the world. Technology is central to Man's business strategy and we are constantly looking at better ways of doing things. Our culture embraces change, and changeis the norm rather than the exception in a constantly evolving organisation and industry.

Job Summary:

As an Associate Engineer - IT Operations, you will:

Safeguard production environments
Own & manage any major incident on a Production environment via the Major Incident Process
Manage the Problem Management process
Provide 1st line support of production infrastructure alerts which includes Windows, Linux, Networks, Voice, Storage, Databases & End user technology platforms
Provide oversight approval for all changes to production in line with the Change Management process
Perform changes to production systems on behalf of the development team
Complete data restores & disk extensions as requested
Run meetings with various stakeholder groups
Provide training on processes and ensuring adherence across the group
Some reporting responsibilities

Requirements:

ITIL experience/ knowledge
Team lead experience
Ability to transpose technical explanations into clear jargon free explanations
Strong communication skills
A good understanding of the technical landscape
Experience working a customer facing role, preferably in an IT role
Relationship management skills with the ability to communicate with technical and nontechnical people effectively
Proven ability to be proactive and show initiative in proposing and implementing new processes and techniques
A logical thinker with a cando attitude
Proactive and eager to take on new challenges

Experience of the following IT or management systems are desirable but not essential: