Administrator - Ete - Wolverhampton, United Kingdom - MAXIMUS

MAXIMUS

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
To provide back-office support with administrative tasks to help manage the caseloads of the ETE Advisors including, but not limited to:

liaising with probation practitioners to close down or progress inactive referrals

- improve attendance rates at initial assessment appointments
- support the submission and approval of action plans to improve Starts performance (SL2)

Salary range:
Non-London - £19,900 to £21,900

London - £22,200 to £25,600

Essential Job Duties:

To identify inactive referrals and liaise with the probation practitioner to either progress or close down the referral according to need and developments on the case
To monitor the submission of action plans by advisors to the probation practitioner and, where necessary, chase approval to allow first intervention appointment to be arranged
To monitor attendance at initial assessment and, where necessary, chase the submission of action plans to the probation practitioner after 3 working days.
To monitor second failure to attend initial assessment appointments and liaise with the probation practitioner to either progress or close down the referral, according to need and developments on the case
To speak to people on probation to arrange further appointments as required
To add advisors' Initial Assessment availability to the Adapt calendars where required
To monitor the shared ETE Mailbox and deal with any queries
To record all activity according to agreed SoPs on both R&M and Adapt systems in a timely and accurate manner
To carry out any additional ad hoc tasks that may arise, following instructions from the ETE Operations Manager or Team Leader.

Education and Experience Requirements:

Qualifications & Experience

Good communicator both spoken and written in a clear, courteous and professional manner for liaising with both probation practitioners and the ETE team
Attention to detail in relation to office administration duties and ability to work in a methodical and thorough way
Able to follow instructions carefully and check for understanding when necessary
Good organisational skills and ability to prioritise tasks according to volume, urgency or value to contract
Able to deliver work to agreed volumes and levels and be selfmotivated

Individual Competencies