Business Support Coordinator - London, United Kingdom - Knight Frank

Knight Frank

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference No Job Title- Business Support Coordinator - Fulham and Wandsworth- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- Residential Lettings- Department- Fulham Lettings Location- Fulham - (London)Based out of our Fulham and Wandsworth offices, we are looking for an exceptional individual to join the Lettings team as a Buisness Support Coordinator, supporting the team in all aspects of their day to day and compliment the smooth running of this office.

Responsibilities

Contribute to a positive culture within the team to deliver department objectives and initiatives
Communicate clearly and effectively in order to build supportive relationships with my team and stakeholders and deliver the task at hand
Collaborate with the team to deliver exceptional customer experience and manage existing customer relationships.
Displaying firm values when dealing with internal and external clients and customers
Create new property activity records
Order land registry title checks
Updating records with information from the market appraisal checklist
Create template letters and forms (Inc. marketing recommendation report, confirmation of instruction, terms and conditions etc.)
Ensure hub records are accurate and maintained (E.G. preappraisals are updated)
Assisting in KYC/CDD process for clients and counterparties
Assist collecting documents from clients prior to marketing
Monthly reporting
Prepare reports for weekly and monthly meetings, MBOs and ad hoc
Distribute portal enquiries if required
Systems champion be a trouble shooter with system processes and procedures
Assist in answering incoming calls
Champion the customer experience

People

Induction of new starters
Complete New Starter Checklist
Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
Arrange new starter/team training
Support the Dept Head ensuring adequate cover is in place in the office
Support the maintenance of accurate records of office holiday/sickness
Assist team with submission of expenses if required

Marketing

Arrange and upload EPCs, photos and floorplans
Write/check property description prior to launch
Update property listings by refreshing photographs and text as necessary
Keep the local marketing summary up to date
Organise local office events in conjunction with Marketing Executive
Oversee look and feel of offices in line with central guidelines
Supply imagery and property information for regional publications and central marketing campaigns

Qualifications/Education Required: