Customer Service Advisor - Sunderland, United Kingdom - JLA

JLA

Verified Company

Sunderland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer service advisor hours a week
We have a compelling vision to become one of the largest fire safety businesses in the UK.

By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers.

If you enjoy working with internal and external customers, we would love to hear from you.

Role Summary

Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
Managing customer portals ensuring all monthly calls are logged, update relevant compliance certification, add job notes and completing weekly spreadsheets for invoicing.
Liaise with customers to ensure they are kept informed on progress and managing any issues.
Review, action and update the business on the progress of customers work.
Ensure all jobs are progressed by engineers within the operating system when they have been physically completed.
Raising jobs via system and passing on to the relevant dispatching team
Managing all inbound communications from customers and handling customer queries
Working closely with external subcontractors to organise site attendances, raising, and obtaining purchase orders.
Processing new won orders and contracts.
Making outbound communication to customers to progress and resolve customer requests.
Making outbound communication to customers to plan works in with them
Full training is provided

Sociable working hours

Monday-Friday

Essential Criteria

Proficient level of computer skills
Excellent customer service skills
Good knowledge of the English language, both written and verbal
Good geographical knowledge
Experience of working in a customer facing role
Experience of working in time critical roles and the ability to multi task
25 days holiday per year, plus bank holidays
Life Assurance
Access to a range of other benefits & perks
Company pension scheme

Job Types:
Full-time, Permanent

Salary:
£21,000.00 per year

Job Types:
Full-time, Permanent

Salary:
£22,795.50 per year

Benefits: