Ppu Inpatients Administration Coordinator - Hampstead, United Kingdom - Barnet and Chase Farm Hospitals

Barnet and Chase Farm Hospitals

Verified Company

Hampstead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main duties of the job:

The post holder will provide front of house reception cover, check patients in and out for appointments and admissions, provide general customer service and enquiry handling to all stakeholders, book and coordinate admissions and outpatient appointments, manage bed boards across Compucare and Cerner, take payment, organise insurance authorisation and on-going insurance extensions and liaise with clinical and non-clinical colleagues across the trust and externally.

The post holder will have financial responsibilities which include liaising with medical insurance providers and international embassies to obtain authorisation for appointments/treatment, providing quotes and taking payments from self-funding patients.

Working for our organisation:

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts.

Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

Detailed job description and main responsibilities:

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification:

Education and Competencies:

Essential criteria:

Degree level qualification or equivalent experience
English and Maths at GCSE level or equivalent

Desirable criteria:

Courses / further study attended to demonstrate evidence of personal development

Experience:

Essential criteria:

Previous experience of working in a front of house customer facing environment in a private healthcare environment
Substantial experience in a customer service environment
Understanding of the requirements regarding patient confidentiality

Skills and Aptitiudes:

Essential criteria:

Excellent written and verbal communication skills
Excellent customer care practice, being polite, sympathetic, patient and diplomatic
Highly numerate and Comfortable discussing payment requirements with patients
IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM
Team worker

Personal Qualities:

Essential criteria:

Flexible (post holder will be required to work shifts)
Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff

Values:

Essential criteria:

Demonstrable ability to meet the Trust Values

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Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
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AT

Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
If you are an
EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK

Please Note:

We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold
:

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If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

The Trust uses
electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.