Customer Service Advisor - Smethwick, United Kingdom - Air Liquide UK

Air Liquide UK

Verified Company

Smethwick, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delivering Gas Solutions To The British Industry.

Energas is a key part of the Air Liquide Group presence in the UK.

Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support.

Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock.

All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.

For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer's expectations every day.

We pride ourselves on offering a responsive, high quality and local service.

The Role

As an Internal Sales / Warehouse / Driver, you will be responsible for internal sales, warehouse management, and product deliveries.

You will handle customer inquiries, overseeing inventory, and ensuring safe and timely transportation of goods.

How will you CONTRIBUTE and GROW?

Take and process sales orders from customers
Deliver goods to customers
Process and record goods in accurately
Store and organise warehouse stock and arrange in store merchandise
Be responsible for effecting an efficient and satisfactory delivery service to internal (branch) customers and external customers
Maintain the branch price file, office catalogue library and product literature
Promote and actively ensure the cleanliness and tidiness of the office, stores and trade counter
Goods purchasing under the direction of the Branch Manager
Process cash and card payments over the counter securely and responsibly
Take initiative by informing regular customers of new products or services and price changes
Listen to and resolve customers' complaints regarding products or services
Answer customers' questions about merchandise and advise customers on merchandise selection
Be instrumental in accurate and timely stock counts
Answer telephones to provide information and receive orders
Provide information about items, such as availability, operation or description

Are you a MATCH?

A full, clean UK driving licence including a valid forklift licence (training can be given)
Previous experience within a warehouse role
Demonstrated ability of working within a fast paced environment, maintaining high levels of customer service
Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
A working knowledge of the health and safety requirements of the HASAW Act
Knowledge of ISO9002 is desirable but not essential as training will be given

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Job Types:
Full-time, Permanent

Schedule: