Medical Receptionist/administrator - Johnstone, United Kingdom - Quarryside Practice

Description

Within our practice reception, duties include:

• working efficiently with reception colleagues and clinicians by dealing with patient enquiries in a professional, empathetic manner, both in person and by telephone;

- accurate scanning of hospital documents to patient records;
- distribution of all incoming mail;
- effective use of all office IT equipment;
- appropriate signposting of all available healthcare services;
- sound knowledge of services provided by the practice;
- registration of new patients;
- processing of prescriptions received / due and using the facilities of the Pharmacy Hub where applicable;
- effective use of EMIS and Docman clinical systems.


For our administration department, duties include:

• processing normal lab imports

- completing all read coding and workflows from GPs / pharmacists / reception;
- logging IT calls and helping with technical issues when required;
- management and communication of MJOG campaigns;
- taking minutes of practice meetings;
- posting mail;
- following up with secretaries / hospitals for GPs as and when required;
- maintaining accurate petty cash records;
- management of diary dates for recalls;
- chronic disease management.


Essential to the post:

- maintaining patient confidentiality at all times;
- providing a high standard of patient care at all times;
- excellent time keeping;
- polite, professional telephone manner;
- accurate IT and office equipment skills;
- excellent team working skills;
- excellent quality of written and verbal communication skills.


Practice Principles:

- maintain patient confidentiality both at work and outwith the practice;
- perform all duties to a high standard;
- follow Health & Safety regulations;
- compliance of Data Protection Act 1998 & GDPR 2018;
- attend to all complaints in an efficient, professional manner.


Job Type:
Part-time


Salary:
£9.50-£10.14 per hour


Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Johnstone, PA5 8PZ: reliably commute or plan to relocate before starting work (required)

Work Location:
One location