Team Administrator for Arc Cyp Day Programme and - London, United Kingdom - Central and North West London NHS Foundation Trust

Central and North West London NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a Team Administrator to join our Eating Disorder Service based in South Kensington & Chelsea.

The Eating Disorder Service offers a range of specialist services women, men, children and young people who are suffering from anorexia nervosa, bulimia nervosa and other eating disorders.

The service provides various range of treatments including assessment and community, outpatient therapy, day programme services and inpatient care across different sites.

We are looking for an enthusiastic and motivated Team Admin to provide an important administrative and customer service to ensure the smooth running of our very busy and dynamic team in ARC Day Programme and CYP CEDS.

The role comes with a variety of responsibilities providing support to the clinical team, service users, to patients and carers who attend the service.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The EDS team is a strong and supportive team and has excellent structures to offer regular supervision.

This is a great opportunity to join our team to support in the delivery of high-quality EDS for North West London.

We are looking for exceptional individuals with the right attitude, skills and knowledge who share our passion to deliver the best quality care experience for patients and their families.

The post holder will be based on-site and will be involved in providing a full range of administrative duties to support the delivery of a high-quality service by the EDS Team.

You will need to develop an understanding of the objectives of the programme and support the team in in carrying out their duties effectively.

This will range from communicating with patients and their families/carers, arranging appointments and other administrative duties.

The post holder will be required to work closely with a range of corporate CNWL Trust teams in supporting the service.

You will require good communication and IT skills and a comprehensive working knowledge of the use of Microsoft Office software.

As well as inputting, outcoming & closing referrals, contacting patients, arranging and booking appointments, POD registration, answering general queries and directing them to correct teams, formatting & finalising letters, SARC requests, minute taking, taxi booking, interpreter booking, assisting in local admin inductions, stationery orders, and other tasks for supporting and implementing administrative processes ensuring that the service runs effectively & efficiently.

They will need to take initiative in prioritising their own and helping with the team's workload. They will need to ensure that the service objectives and deadlines are met. You should be able to work independently, using discretion, judgement and critical analysis where appropriate.

This post is highly suitable for an applicant who is working at similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health service administration.

The post is based at Unit 2 Verney House, 1b Hollywood Road, London, SW10 9HT.

In addition, the post holder will provide cross cover for SKC Adult EDS Site, Roxborough Road site, and Children and Young People Eating Disorder Service during periods of staff absence within the department, as and when required.

In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.

CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.

Interview date:

TBC
Hear from our staff what it's like working with our CNWL Eating Disorders service, please CLICK HEREto watch the video

MAIN DUTIES AND RESPONSIBILITIES

To prepare documents (letters, memos, reports etc) by copy or audio typing using Microsoft office software, ensuring all policies and procedures are adhered to.
The post holder is required to exercise judgment about how to handle such calls in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary.
To report any incidents on DATIX and escalate to management as soon as possible
To ensure effective communication within the team.
To prioritise own workload according to service needs and effectively manage conflicting priorities by developing and maintaining systems.
To input data to electronic database system/s and/or use database as and when required in line with Trust procedures and protocols.
To ensure filing systems are maintained to a high standard and with due recognition of the need for confidentiality and security.
To ensur