Renewals Coordinator - Annesley, United Kingdom - Countrywide HQ

Countrywide HQ

Verified Company

Annesley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose:
To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.

Responsibilities:

To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
Negotiating rental increases in line with local market conditions
Handling objections effectively
Producing tenancy paperwork in accordance with legislative requirements and following of Lettings' procedures
Raising the correct fee and obtaining payment in accordance with the Landlord's TOB and Tenant regulations
Using the company tools and systems to chase and execute tenancy documents
Maximising the fixed term renewal's conversion, and ensuring cross referrals of potential business to other parts of the Group
Ensuring internal procedures are followed and continuously support achievement of business growth goals

Experience & Skills Required:

Experience in Lettings, contract negotiation or customer servicebased roles
Outstanding communication and customer service skills
Ability to successfully negotiate and influence with a variety of customer types
Enjoy working at a fast pace with high volumes
A keen eye for detail and committed to getting things right first time
Enjoy working in a target driven environment and working to deadlines
Ability to develop and maintain strong internal and external relationships
Good team Player
Able to stay calm under pressure
Excellent organisation skills
Excellent PC and related technology skills

Functional Knowledge (training provided):

Level
Technical award in Residential Lettings and Management (within 12 months of joining the company)
By engaging with the company's learning tools to continually enhance knowledge and skills, particularly developing:
Working knowledge of Company's Terms of Business and Tenancy Agreement
Good understanding of the Housing Act 198
Customer relationship management techniques
Negotiation and objection handling techniques
Relevant processes, policies and standards

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Working Hours: