Personal Advisor - Dumfries, United Kingdom - The Fedcap Group

The Fedcap Group

Verified Company

Dumfries, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

As a Personal Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job searching, re-training for a different sector and restoring self-confidence for work.

You will be

Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness
Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment
Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers
Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers
Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards

About you
Can you embrace our company values which are
Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

A great communicator who strives to always deliver enthusiasm & confidence.
Digitally savvy with the ability to provide others the appropriate levels of support using technology whilst maintaining accuracy.
Someone who has the ability and experience of supporting, coaching and developing face to face and remotely.
Customer orientated and driven by results gained from quality of service, willing to put the participants at the heart of everything you do.
Someone who loves a fastpaced working environment that has set result and targets.
Able to adapt to difficult or challenging situations when required.
Empathetic and understanding of the challenges and barriers unemployed individuals currently face.

Key Competencies

Adaptability
Results focused
Customer centric
Rapport building
Resilience
Quality & compliance.

What else can we offer you?

You won't work on weekends or bank holidays
A twoweek Induction and training programme
Company annual leave, including a buy/sell scheme
Free life cover
Pension with a 4% match from Fedcap
A monthly benefits scheme worth £500 with access to over 900 retailers
A cycle to work scheme that is open all year long
Laptop and mobile phone for every employee

Additional information

Equality, Diversity, and Inclusion

Disability confident employer

Veterans and service personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

IND1

Mission:

To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs.

Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.