service Desk Team Lead - London, United Kingdom - STEM Graduates

STEM Graduates
STEM Graduates
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Location

  • City of London
    Job Type
  • Contract
    Salary

Sector

  • Technology: IT and Software Engineering
    Location
  • City of London
    Job Type
  • Contract
    Salary

Sector

  • Technology: IT and Software Engineering
    Service Desk Team Lead (Maternity Cover)

Job Location:
Central London


Job Type:
Contract, 12 months


Salary:
Extremely competitive


Workplace Type:
Hybrid, 4 days in the office, 1 day from home


The Company


We are currently working with a globally renowned sporting body who are looking for an experienced IT professional to join them in a Service Desk Team Lead role.

The company use the power and popularity of the competition to inspire communities, fans and partners across the world.

The company's responsibilities extend further than the sport itself, including being responsible for the rule books, managing commercial rights and centralized broadcast, supporting frameworks for youth development, protecting intellectual property and undertaking international development work.


The Role:

The role is essentially working with the Service Desk Manager and the IT Director to improve the Service Desk function, alongside Project Managers to make sure projects are completed


Other duties include:

  • Technical escalation points for members of the Service Desk Team
  • Relationship management with external suppliers
  • Office 365 administration
  • User account and domain management
  • Maintaining software and hardware inventories
  • Training the Service Desk Team and other duties

Job Requirements:


  • Proven experience of working in a similar technical IT role
  • Proven team management experience
  • Experience of providing support for desktop platforms including Windows 10
  • Proficiency with Office 365 administration and full Office suite, as well as Azure, Windows, Mac, iPhones and Microsoft Active Directory
  • Experience of troubleshooting software and hardware faults
  • IT Service Management tool knowledge
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