Customer Service Telephone Advisor - Coventry, United Kingdom - Coventry Building Society

Coventry Building Society
Coventry Building Society
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Would you like to work for a certified Great Pace to Work with a company that truly cares about its people, as much as its customers?
Do you want to grow new skills and experience, with the opportunity to turn them into a career?

Due to our ongoing growth we're looking for more friendly and helpful people who love customer service, to come and join us.

It's a fast paced, team orientated and supportive environment where every day is different.

As a Customer Service Telephone Advisor you'll take calls from our diverse range of customers providing them with a great service.

You'll be responsible for giving updates on their account, to completing transactions over the phone to or dealing with any otherquestions or queries they may have.

You'll be helping by finding solutions for our customers, dealing with their call effectively and keeping up to date with our products, services and policies.

You'll also support customer enquiries through inputting information accurately and efficiently.

Asyou grow in the role we'll train and support you to deal with other queries like opening accounts or helping our customers through more challenging and / or sensitive situations.

As your confidence and experience grows you'll be supported through our accreditation scheme which takes you through the different levels of learning which increases your experience and pay This is a great opportunity where you can really own your development,grow and have a fantastic career with us if you want, or simply have a job you enjoy doing.

Our full time roles are 35 hours a week working flexibly across the Contact Centre working hours Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are normally 2 a month)

We're looking for customer focused people who are happy talking on the phone and like being busy You'll already have some recent experience in dealing directly with customers and providing a good service, but we can train you on our systems, products and services.

Being confident to talk to a wide range of different people is important, so you'll have good communication skills. You'll enjoy learning new things, being part of a team and will enjoy helping others out.

  • Start date for the role is the 6th _February and your first 4 weeks will consist of a mixture of training and support onsite to get you taking your first calls. _Once you're trained and comfortable in the role (up to 6 months) you'll revertto a hybrid working pattern. We'll ask you to at least spend two days a week (more if you prefer) with us in our brandnew building Coventry House, in Binley where you'll spend time with your team, enjoy free car parking, a selfservice restaurant, multi faith, wellbeing andgames room_

What's in it for you Our benefits include:

  • 25 days holiday a year plus bank holidays and ability to buy / sell holiday_
  • Annual pay review_
  • Personal Pension scheme_
  • Annual Success Share scheme_
  • Large range of family friendly schemes, including maternity, paternity and shared parental leave_
  • Support with costofliving payments (until February 2023)_
  • Extensive wellbeing support_
  • My lifestyle retail discounts _
  • Service recognition scheme_
Coventry Building Society has grown into the second largest building society in the UK. We're a national society, with local values and loyalty, and a caring family ethos.

The best way to judge a company is based on what the people who work there say as we'rerated certified by Great Place to Work from our recent employee survey.

What makes us such a rich and progressive place to work is the huge variety of people in our teams.

We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you'll bringto us we see as a real source of strength.

We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.

We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work.

As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people,with regular opportunities for training and development. And later, if you're looking for a new challenge, we actively champion internal progression. We've got a whole range of different ways to support you, both in your role and wider well-being
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