Customer Service Representative - Liverpool, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.

This is a great opportunity for someone who enjoys interacting with people and has strong communication skills.


Responsibilities:


  • Handle incoming customer inquiries via various face to face channels
  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Assist customers with order placement, returns, and exchanges
  • Upsell additional products or services to customers when appropriate
  • Analyze customer needs and recommend suitable solutions
  • Perform data entry tasks to update customer records and maintain accurate information
  • Maintain a high level of professionalism and phone etiquette during all customer interactions
  • Collaborate with other team members to ensure excellent customer service delivery

Experience:


  • Previous experience in a customer service role is preferred but not required
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficiency in data entry and navigating computer systems
  • Excellent phone etiquette and interpersonal skills
  • Multilingual abilities are a plus

Job Types:
Full-time, Permanent


Pay:
From £25,966.65 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 26/05/2024
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