Customer Service Representative - Portlethen, United Kingdom - Thorpe Molloy McCulloch Recruitment

Thorpe Molloy McCulloch Recruitment

Verified Company

Portlethen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative - VR/28046:

Status:
Temporary

Location:
Portlethen, Aberdeenshire

Ref:
VR/28046 S

Rate:
Available Upon Request

TMM Recruitment is supporting our client within the energy sector with the appointment of a Customer Service Representative. Initially for a period of 3 months, this position is very likely to go permanent.

In your role, you'll be responsible for receiving, reviewing and responding to customer requests for spares quotations/enquiries within a timely manner and according to departmental KPIs.

Main Duties and Responsibilities

Ensuring that customer requirements are processed including consideration to applicable customs regulations.
Processing customer order entries and keeping the customer informed of their order progress.
Maintaining customer quotes, sales orders, and communication within the database.
On time delivery, interacting with internal departments to ensure the customer promise dates/demands are met.
Liaising with customers, whilst interacting with various divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.
Market pricing/trend awareness and advising the Spares Manager of pricing discrepancies accordingly.
Working with the Management to attend to and document customer complaints and ensuring issues are resolved in a timely manner.
Preparing monthly customer sales reports as arranged.
Interacting with Capital Sales Department to identify and follow up on Spares orders as required.
Participating in the rotational oncall system.
Carrying out other duties as and when business requirements dictate as may be reasonably expected by Line Manager.

Skills and Experience Required