Customer Services Officer - Leicester, United Kingdom - Inclusion

Inclusion

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:

CUSTOMER SERVICES OFFICER DEPARTMENT:

INTEGRATED SEXUAL HEALTH SERVICE BAND:

2 *Assessed by:
A = Application I = Interview R = References T = Testing ESSENTIAL CRITERIA

DESIRABLE CRITERIA
QUALIFICATIONS & TRAINING GCSE English and Maths grade C or above or equivalent experience NVQ Level 2 in Customer Service or equivalent qualification or equivalent knowledge gained through relevant experience Demonstrate a commitment to further training and development commensurate with the grade A/I IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL A/I EXPERIENCE Experience of using computer based information systems in an office environment Ability and experience of using IT systems including Microsoft Office and Outlook and have accurate and competent keyboard skills Previous experience of working with the public on a face to face basis Previous experience of working in a call centre environment or using a very busy telephone system A/I/R SKILLS, KNOWLEDGE & ABILITIES Knowledge of office policies, procedures and practices A/I Knowledge of Health or Social Care A/I PERSONAL ATTRIBUTES IT Skills Able to respond to change at short notice Commitment to excellent customer service and achievement of high quality service Good written and oral communication skills with internal and external partners including members of the public Demonstrate accuracy in all areas of work Flexible approach demonstrating ability to respond positively to changes in allocation of work at short notice to set deadlines Able to travel within a geographical location to meet the requirements of the post Commitment to confidentiality, equal opportunities and antidiscriminatory practice and to work with a diverse customer base A/I