Client Success Team Member - Blackpool, United Kingdom - Greydoor Publishing Ltd

Greydoor Publishing Ltd

Verified Company

Blackpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Success Team Member
If you're a great communicator, with a passion for client success and delivering exceptional service, we've got the perfect role for you

Our reputation for excellence means that we're expanding fast, and we're growing our Client Success team to support our expanding client portfolio.

In this role, you'll connect with the advertisers in our publications, providing them with support and guidance, steering them towards success and helping to create long-term business relationships.

You will:

Provide exemplary 'after sales care' by following established processes, to exceed our clients' expectations.
Handle client queries to a satisfactory resolution.
Identify opportunities to elevate the client experience and increase their ROI.
Contribute to client retention and secure advertising renewals.

Our clients are predominantly in North America and the Caribbean, so our team mainly works in the afternoon and evening (but usually no later than 9pm, or 7pm on Friday).

We are looking for someone that:

Has experience in a similar customer-facing role (B2B preferred).
Possesses strong attention to detail and exceptional organisation skills.
Has good computer skills (experience of using a CRM is desirable).

What we offer:
This is salaried role at £22,000, with monthly commission (after qualifying period) to be discussed at interview.

The earning potential is uncapped, so if you have the qualities and ability we're looking for, there's no limit to your earnings.

This is a great opportunity to join the team at a pivotal time for our company, as we embark on the next part of our already impressive journey.

Want to apply? Please send your CV and a brief covering letter so we can consider your suitability.

Job Type:
Permanent

Salary:
£22,000.00-£25,000.00 per year

Benefits: