Customer Services Officer - Salford, United Kingdom - Salix Homes

Salix Homes

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

REQ0638

Date posted

21/02/2024

Application closing date

06/03/2024

Location

Salary

Up to £26,421

Package

Contractual hours

Basis

Full time

Job description

Salix Homes is a multi-award winning not for profit social housing provider based in Salford, Greater Manchester.

The success of our vision of "Helping our communities live, grow and thrive together" is underpinned by effective and engaged colleagues.

We want our colleagues to "Be Salix" by living and breathing the culture, values and vision of our organisation. You will be working a rotating shift pattern between 8.00am - 9.00pm Monday to Friday. Training will be completed in office.

Whilst hybrid working is in operation, there is a requirement of 1-week minimum working from the office each month on completion of training.

The role - What I'll be doing

Taking enquiries relating to repairs, income management, antisocial behaviour, caretaker requests, security and general tenancy related matters.
Provide a comprehensive front line customer service for all Salix Homes' teams, dealing with or signposting customers to the best possible outcome for their needs and requirements.
Respect the confidential and/or sensitive nature of customer enquiries, including adhering to GDPR, the Data Protection Act and Salix Homes Data Quality Standards and strategy.
Promote a safeguarding culture within Salix Homes, including the safeguard and promotion of the welfare of children and vulnerable adults in carrying out the directorate's functions and support the designated safeguarding leads to achieve excellence in safeguarding.

What we're looking for

Able to demonstrate excellent customer service skills through a variety of channels including telephone, face to face and digital channels
Able to demonstrate excellent organisation and time management skills, working with team members on opposite shift patterns to deliver work of an excellent standard
Able demonstrate experience in conflict resolution and handling difficult customers remaining calm when dealing with difficult or aggressive customers in order to achieve a successful resolution
Experience of using ICT systems, including databases, spreadsheets, and Microsoft Office packages.
Experience of general office procedures including accurate writing and recording correspondence, filing, photocopying and general office administration duties

What we offer as a company

Annual Salary of up to £26,42
Up to 34 day's holiday + bank holidays
Restricted Flexi Time
Flexible Working and Family friendly policies
Generous Defined Contribution Pension Scheme
Life Assurance worth 3 x annual salary
Health Cash Plan which also provides a range of discounts including discounted gym membership
An inclusive and positive colleague culture
Investors in People Gold accredited organisation.
Advocate of the Greater Manchester Employment Charter

Salix Homes are proud to have been awarded membership to the
Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.