CRM Support and Business Process Lead - Guildford, United Kingdom - Cycling UK

Cycling UK

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Remote based, with regular travel expected to Head Office, Guildford.

Salary:
£29,880 - £33,200 per annum

Contract:
Full time (37.5hrs per week)

About us
At Cycling UK, we imagine a country where everyone is able to cycle. Where the streets are free of congestion and the air is clean to breathe.

Cycling UK, the national cycling charity, is on a mission to inspire a million more people onto their bikes.

Reporting to the Head of IT, we have an exciting new role for a confident CRM professional to lead on providing first line support for Microsoft Dynamic across Cycling UK.

The post holder will be responsible for liaising with our external support partners, logging issues, tracking resolutions and ensuring there is a process for continuous improvements and maintenance of the Dynamics CRM.

Ideally you will have had previous experience within a not-for-profit environment, providing 1st line support to staff on Dynamics 365, or a similar CRM.

Experience of creating and delivering training is essential along with the ability to support multipleprojects and working knowledge of test script development.

Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to both the job description and person specification.

This enables the selection panel to assess your relative strengthsagainst the specified criteria.

You may have experience of the following: Data & Insight Officer, Data Analyst, MI Analyst, Customer Insight, CRM Analyst, CRM Officer, CRM Manager, Insight Manager, Market Research, Marketing, Business Insights Manager, MI Manager, Management InformationAnalyst, Data Analysis, Marketing Analytics, etc.

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