Pre-assessment Administrator Apprentice - London, United Kingdom - Lifetime Training

Lifetime Training

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At King's College Hospital NHS Foundation Trust, the Pre-Assessment Administration Apprentice is crucial in supporting the Pre-Assessment team and associates to deliver a comprehensive patient centered service.

The Apprentice will be responsible for the reception and general administration, in order to ensure the smooth running of all related clinics.

You will also be promoting high standards of customer care, and maintaining these at all times.

Key Responsibilities:

To be responsible for ensuring all visitors are given a positive image of the service as soon as they enter, being polite, courteous and helpful to all visitors and remaining calm in all situations.
To be knowledgeable about the service and provide patients with accurate information where appropriate, knowing the boundaries for when it is not appropriate to provide advice.
Reception duties (lunch relief); to help ensure that the clinical Pre-Assessment team have any required information.
Send out confirmation appointment text Message to patients attending the clinic.
Support the Pathway Coordinator with creating a pool of fit patient via Safer Sleep Questionnaire.
Support B4 in sending out patient information leaflet.
Monitor POA admin inbox for patient specific queries to the nurse.
Chase outcome for nurse appointment (including checking completed QMS forms).

At Kings College Hospital NHS Foundation Trust, you will be working towards a Business Administration Level 3 apprenticeship over the course of 18 months.

- Requirements and Prospectus
Desired Skills

Excellent IT skills
Attention to detail
Excellent verbal communication skills
Problem solving skills

Personal qualities

Excellent interpersonal skills
Ability to prioritise and organise
Ability to work well within a team

Qualifications required
No qualifications required

Future prospects
There are many opportunities for progression and development.

Training to be delivered
Business Administration Level 3
Functional Skills in English and maths

About the EmployerKing's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 14,500 staff based across 5 main sites in South East London and Kent. The Trust provides a full range of local hospital services across its different sites, and specialist services including King's College Hospital (KCH) sites at Denmark Hill in Camberwell and Princess Royal University Hospital (PRUH) site in Bromley.

The Trust recently launched our Strategy 'Strong Roots Global Reach' which sets out our strategic priorities from

Employer
King's College Hospital NHS Foundation Trust - Denmark Hill - London

Visit employer website
-
Address
Kings College Hospital NHS Foundation Trust

Greater London

London

SE5 9RS

The map below displays the employer's location, please check travel times before applying.